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We’re here to help you succeed with Bota. Choose the support channel that best fits your needs.

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Contact Support

API Status

Check system availability

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Response Times

PlanInitial ResponseSeverity 1 (Outage)
Basic2 business days24 hours
Standard1 business day8 hours
Pro4 hours1 hour
Severity 1 issues are defined as complete service outages affecting production workloads.

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Before Contacting Support

To help us resolve your issue quickly, please include:
  1. Project ID — Found in your dashboard under Settings
  2. Request ID — Included in every API response header (X-Request-Id)
  3. Timestamp — When the issue occurred (UTC preferred)
  4. Error message — Full error response from the API
  5. Steps to reproduce — What you were doing when the issue occurred

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Common Issues

  • Verify your API key is correct and not revoked
  • Ensure you’re using Bearer authentication: Authorization: Bearer sk_live_...
  • Check that you’re using the correct environment (live vs sandbox)
  • See Authentication for details
  • Default rate limit is 100 requests per second per project
  • Implement exponential backoff on 429 responses
  • Check X-RateLimit-Remaining header to monitor usage
  • See Rate Limits for details
  • Ensure upload URLs haven’t expired (valid for 1 hour)
  • Verify file format is supported (WAV, MP3, M4A, FLAC)
  • For large files, use multipart upload
  • See Uploads for details
  • Verify your endpoint returns 2xx status codes
  • Check that your endpoint responds within 30 seconds
  • Ensure your endpoint accepts POST requests with JSON body
  • Verify webhook signature validation logic
  • See Webhooks for details
  • Ensure audio quality is sufficient (clear speech, minimal background noise)
  • Check that the correct language is being detected
  • For domain-specific vocabulary, contact support about custom dictionaries

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Developer Resources

API Reference

Complete endpoint documentation

Quickstart

Get started in minutes

Changelog

Latest platform updates

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Feature Requests

Have an idea for improving Bota? We’d love to hear from you. Email your feature requests to [email protected] with:
  • Use case — What problem are you trying to solve?
  • Proposed solution — How would you like it to work?
  • Priority — How important is this for your integration?

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Security Issues

If you discover a security vulnerability, please report it responsibly: Email: [email protected] Do not disclose security issues publicly until we’ve had a chance to address them. We aim to respond to security reports within 24 hours.